faq

Frequently asked questions

What if I have a special request?

If you see something you like, but have a color or specific flavor request, please feel free to let us know. You can include it at checkout in a NOTE or email us from the Custom Shop page. We'll do our very best to make your gift unique and personalized!



Do you offer personal shopping?

We offer a Concierge service, through our Custom Shop, to shop for specific and unique items of interest. This service is billed accordingly and is explained further when a Custom Gift Form is submitted.



Do you offer calendar maintenance?

Our Concierge, through our Custom Shop, can help you maintain a calendar for specific people you wish to gift. Details can be explained further through submitting a Custom Gift Form. We have clients that gift all of their kids' for their wedding anniversaries and we have doctors and surgeons who gift for their employee's work anniversaries. We're happy to chat to see if we're a good fit for your calendaring needs.



Where do you source your products?

We don't make, create, or produce any of the items that we gather for our curated gifts. We work closely with artisans and small businesses, as well as large businesses, to find and offer products we find both unique and of high quality. BOX Babe will not assume liability for damages or adverse reactions from products or their ingredients.



Do your boxes feature any common allergens?

Food items we use may contain traces of peanuts, tree nuts & wheat (milk chocolate bars also contain whole milk powder). Please be aware when ordering goodies for those you love and please read the labels before consuming. BOX Babe will not assume any liability for reactions to food products bought or received from BOX Babe, labeled or non-labeled.



How will my gift be packaged?

We don't brand our boxes. We feel they're a beautiful gift (not our opportunity to advertise) and want to offer something that can be recycled, repurposed or even regifted. We offer a variety of boxes and even tailor to the needs of eco-friendly clients. We have a gorgeous wood keepsake box with a sliding lid, usually filled with finely shredded wood fill, completely organic and beautiful. This item can be reclaimed for many other uses and the company that makes them for us plants new trees and utilizes fallen trees as much as possible. We also offer white or black gloss laminate with magnetic flap lids. They're durable and stylish for re-use or regifting! They easily unfold flat to store when not in use. We also offer recycled crinkle paper and cardboard boxes as well for an eco-friendly option, just let us know in the Requests section. Upon request, we also have a variety of other options including: jute tote bags, crates, baskets, and galvanized containers (may require additional billing fee a la carte).